We ship most purchases to arrive via parcel service (UPS or FedEx) within 5-7 business days from receipt of order. Deliveries are made Monday thru Friday excluding holidays.
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GENERAL SHIPPING & DELIVERY INFORMATION
Most in-stock furniture delivers via our preferred White Glove service and should arrive to most destinations in the contiguous US within 10–14 business days. Please allow an additional 2-3 business days for order processing.
Custom furniture will deliver to most destinations in the contiguous US within 14-16 weeks from receipt of order. Deliveries are made Monday thru Friday excluding holidays. For more information see the delivery times on an individual product’s page.
Note: Items ordered together may not arrive together.
Any questions regarding your shipment may be e-mailed to customerservice@jonathanadler.com.
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CONTINENTAL US SHIPPING RATES
Includes bath accessories, dinnerware, decorative accessories, select lighting, pillows, rugs, and throws. The delivery rates below are charged on the merchandise total of all smalls on the order, not per piece. E-gift certificates and gift cards do not count towards qualifying amount. All smalls ship via parcel service (UPS or FEDEX). Special delivery items are not eligible for free shipping.
| Merchandise Total | Standard (5-7 business days) | Express (2-3 business days) |
|---|---|---|
| Up to $15.00 | $4.95 | $19.95 |
| $15.01 - $25.00 | $6.95 | $21.95 |
| $25.01 - $35.00 | $7.95 | $22.95 |
| $35.01 – $45.00 | $8.95 | $23.95 |
| $45.01 – $65.00 | $10.95 | $30.95 |
| $65.01 – $95.00 | $13.95 | $33.95 |
| $95.01 – $125.00 | $16.95 | $36.95 |
| $125.01 – $149.99 | $19.95 | $39.95 |
| $150.00 + | Free | $47.95 |
EXPRESS SHIPPING
- Express orders received before Noon EST will be shipped same business day. Orders received after Noon EST will be shipped the following business day. Orders place on weekend and holidays will ship the following business day. Backordered items will ship the next business after estimated ship date. Items eligible for express shipping methods are noted at checkout.
ALASKA, HAWAII, & PUERTO RICO
- Please allow 10-14 business days for delivery. A $20 shipping surcharge applies to all orders shipping to Alaska, Hawaii, or Puerto Rico. We do not ship any items marked as White Glove (this includes all furniture) to Alaska, Hawaii, or Puerto Rico at this time.
APO/FPO/PO BOXES
- For shipment to APO / FPO addresses, select the International Checkout option. (For more information on international checkout, see below.)
- With the exception of gift cards, we are unable to ship merchandise to PO boxes at this time. All non-gift card orders must have a physical shipping address.
SWATCHES
- Swatches ship free of charge.
GIFT CARDS
- Gift cards can be shipped only to U.S. addresses and are shipped free of charge. Gift cards can be redeemed online or at any Jonathan Adler location or by calling 800.963.0891.
UPS ACCESS POINT
Never miss a delivery again, Jonathan Adler offers local pickup from a nearby UPS Access Point. There are more than 20,000 locations to choose from. When your order has arrived at your chosen location, you will receive an email notification and you can then pick up your item within 7 days at a time convenient to you. When picking up your items remember you will need a valid government-issued ID and the tracking number. Please note that all items are not eligible for UPS Access Point. Eligible items will show Local Pickup option at checkout.
SHIPPING FOR FURNITURE & OTHER LARGE ITEMS
Most in-stock furniture delivers via our preferred White Glove service or Entryway service should arrive to most destinations in the contiguous US within 10–14 business days. Please allow an additional 2-3 business days for order processing. For custom upholstery, delivery time to most destinations within the contiguous US is 14-16 weeks weeks. See each item’s product pages for any exceptions.
SPECIAL DELIVERY OPTIONS – Indicated on each item’s product pages
- White Glove Delivery: Includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally
- Entryway Delivery: Includes delivery to the threshold of your residence. The product will be left in the original packaging, and the delivery will not be carried upstairs within your building.
WHITE GLOVE DELIVERY RATES (CONTINENTAL US)
| Merchandise Total | Delivery Rate |
|---|---|
| up to $1,000 | $99 |
| $1,000.01-$2,799.99 | $189 |
| $2,800.00 - $4,999.99 | $249 |
| $5,000+ | $299 |
ENTRYWAY DELIVERY RATES (CONTINENTAL US)
| Merchandise Total | Delivery Rate |
|---|---|
| up to $1,000 | $79 |
| $1,000.01-$2,799.99 | $129 |
| $2,800.00 - $4,999.99 | $199 |
| $5,000+ | $250 |
FERRY SHIPPING SURCHARGE
There is a $150 shipping surcharge for white glove and entryway shipments that require ferry service for delivery
INTERNATIONAL SHIPPING
INTERNATIONAL ORDERS
Please contact our customer service team at (800) 963.0891 or email customerservice@jonathanadler.com with subject line International Shipping Inquiry – “Your Name” to places orders. Please include all items you wish to purchase and the shipping address in the body of the email. Our team will help you connect with an international freight forwarder for a full quote that includes (but not limited to) duty, taxes, insurance, and shipping fees.
Jonathan Adler is not responsible for any duties/taxes/handling fees or providing customs agents. All international sales are final.