General Shipping & Delivery Information
We ship most purchases to arrive via parcel service (UPS or FedEx) within 7-10 business days from receipt of order. Deliveries are made Monday thru Friday excluding holidays.
Most in-stock furniture delivers via our preferred White Glove service and should arrive to most destinations in the contiguous US within 10–14 business days from receipt of order (please allow 2-3 days for order processing).
Custom furniture will deliver to most destinations in the contiguous US within 12 weeks from receipt of order. Deliveries are made Monday thru Friday excluding holidays. For more information see the delivery times on an individual product’s page.
Note: Items ordered together may not arrive together.
Any questions regarding your shipment may be e-mailed to firstname.lastname@example.org.
Includes bath accessories, dinnerware, decorative accessories, select lighting, pillows, rugs, and throws. The delivery rates below are charged on the merchandise total of all smalls on the order, not per piece. E-gift certificates and gift cards do not count towards qualifying amount. All smalls ship via parcel service (UPS or FEDEX). Special delivery items are not eligible for free shipping.
|Merchandise Total||Standard (7-10 business days)||Express (2-3 days)||Expedited (Overnight)|
|Up to $150||$10.00||$35.00||$65.00|
EXPRESS AND EXPEDITED SHIPPING
At this time, we are not offering Express and Expedited Shipping. We apologize for any inconvenience.
Alaska, Hawaii, Puerto Rico & US Virgin Islands
Please allow 10-14 business days for delivery. A $15 shipping surcharge applies to all orders shipping to Alaska, Hawaii, Puerto Rico, or the US Virgin Islands. We do not ship any items marked as White Glove (this includes all furniture) to Alaska, Hawaii, Puerto Rico, or the US Virgin Islands at this time.
For shipment to APO / FPO addresses, select the International Checkout option. (For more information on international checkout, see below.)
With the exception of gift cards, we are unable to ship merchandise to PO boxes at this time. All non-gift card orders must have a physical shipping address.
Swatches ship free of charge.
Gift cards can be shipped only to U.S. addresses and are shipped free of charge. Gift cards can be redeemed online or at any Jonathan Adler location or by calling 800.963.0891.
For most in-stock quick ship furniture, delivery appointments for destinations within the contiguous US will be scheduled within 12-14 business days. For custom upholstery, delivery time to most destinations within the contiguous US is 12 weeks. See each item’s product pages for any exceptions.
Special Delivery Rates (Continental US)
|Merchandise Total||Delivery Rate|
|up to $1,000||$79|
|$5,000+||*5% fee of furniture order total|
*Ground shipping rates for small items will be absorbed into Special Delivery rates.
SPECIAL DELIVERY OPTIONS – Indicated on each item’s product pages
- White Glove Delivery: Includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally
- Entryway Delivery: Includes delivery to the threshold of your residence. The product will be left in the original packaging, and the delivery will not be carried upstairs within your building.
Please be advised: White glove deliveries in CA will be delayed. For some, only standard curbside or front door, garage or main entrance deliveries are allowed. White glove and entryway delivery has been suspended in New York tri-state area. We hope to resume delivery service mid to late April and will hold merchandise to later fulfill once it has been deemed safe to do so. For any questions about your order, please reach out to the customer service team at email@example.com. We will share information with you as we receive it.
Ferry Shipping Surcharge
There is a $150 shipping surcharge for white glove shipments that require ferry service for delivery
Please contact our customer service team at (800) 963.0891 or email firstname.lastname@example.org with subject line International Shipping Inquiry – “Your Name” to places orders. Please include all items you wish to purchase and the shipping address in the body of the email. Our team will help you connect with an international freight forwarder for a full quote that includes (but not limited to) duty, taxes, insurance, and shipping fees.
Jonathan Adler is not responsible for any duties/taxes/handling fees or providing customs agents. All international sales are final.