General Shipping & Delivery Information
We ship most purchases to arrive via parcel service (UPS or FedEx) within 5–7 business days from receipt of order. Deliveries are made Monday thru Friday excluding holidays.
Most in-stock furniture delivers via our preferred White Glove service and should arrive to most destinations in the contiguous US within 10–14 business days from receipt of order (please allow 2-3 days for order processing).
Custom furniture will deliver to most destinations in the contiguous US within 12–14 weeks from receipt of order. Deliveries are made Monday thru Friday excluding holidays. For more information see the delivery times on an individual product’s page.
Note: Items ordered together may not arrive together.
Any questions regarding your shipment may be e-mailed to email@example.com.
Includes bath accessories, dinnerware, decorative accessories, select lighting, pillows, rugs, and throws. The delivery rates below are charged on the merchandise total of all smalls on the order, not per piece. E-gift certificates and gift cards do not count towards qualifying amount. All smalls ship via parcel service (UPS or FEDEX). Special delivery items are not eligible for free shipping.
|Merchandise Total||Standard (5-7 business days)||Express (2-3 days)||Expedited (Overnight)|
|Up to $50||$10.00||$35.00||$65.00|
EXPRESS AND EXPEDITIED SHIPPING
Express (2-3 business days) and Expedited (overnight) services are available for orders shipping to the continental US. All Express and Expedited orders received by 12 noon EST will be shipped the same day (excludes weekends and holidays). Special delivery items as well as oversized décor and pottery items are not eligible for express and expedited shipping.
Alaska, Hawaii, Puerto Rico & US Territories
Please allow 7–9 business days for delivery. A $15 shipping surcharge applies to all orders shipping to Alaska, Hawaii, Puerto Rico, or US territories. We do not ship any items marked as White Glove (this includes all furniture) to Alaska, Hawaii, Puerto Rico, or US territories at this time.
For shipment to APO / FPO addresses, select the International Checkout option. (For more information on international checkout, see below.)
With the exception of gift cards, we are unable to ship merchandise to PO boxes at this time. All non-gift card orders must have a physical shipping address.
Swatches ship free of charge.
Gift cards can be shipped only to U.S. addresses and are shipped free of charge. Gift cards can be redeemed online or at any Jonathan Adler location or by calling 800.963.0891.
For most in-stock quick ship furniture, delivery appointments for destinations within the contiguous US will be scheduled within 12-14 business days. For custom upholstery, delivery time to most destinations within the contiguous US is 12–14 weeks. See each item’s product pages for any exceptions.
Special Delivery Rates (Continental US)
|Merchandise Total||Flat Rate for Delivery|
|up to $1,000||$79|
*Ground shipping rates for small items will be absorbed into Special Delivery rates.
SPECIAL DELIVERY OPTIONS – Indicated on each item’s product pages
- White Glove Delivery: Includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally
- Entryway Delivery: Includes delivery to the threshold of your residence. The product will be left in the original packaging, and the delivery will not be carried upstairs within your building.
Ferry Shipping Surcharge
There is a $150 shipping surcharge for white glove shipments that require ferry service for delivery
International Furniture Orders
Please contact our customer service team at (800) 963.0891 or email firstname.lastname@example.org with subject line International Shipping Inquiry – “Your Name” to places orders. Please include all items you wish to purchase and the shipping address in the body of the email. Our team will help you connect with an international freight forwarder for a full quote that includes (but not limited to) duty, taxes, insurance, and shipping fees.
Jonathan Adler is not responsible for any duties/taxes/handling fees or providing customs agents. All international sales are final.
International Orders via Parcel
JonathanAdler.com has partnered with a third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our shopping cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal, or bank transfer. (We do not accept Jonathan Adler gift cards for international orders at this time.) International Checkout will process your order, including billing, shipping, and customer service. Once your order is completed, all inquiries should be directed to International Checkout at email@example.com.
Please note that all international orders are final sale and cannot be returned, cancelled, or exchanged. We are unable to ship items labeled White Glove/Entry Way overseas (this includes all furniture, lighting, and art) through International Checkout. Please refer to our International Furniture Order policy above.
Which countries do you ship to?
International shipping is currently available WORLDWIDE from Jonathan Adler. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my international order?
To check the status of your order or track your package, please login to your International Checkout account here: https://www.internationalcheckout.com/login.php.
Who should I contact with questions about my international order?
All inquiries regarding your international order should be directed to International Checkout at firstname.lastname@example.org. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.