- General Shipping & Delivery Information
- Free Shipping On Orders Over $150
- Shipping for Furniture & Other Large Items
- International Shipping
We ship most purchases to arrive via parcel service (UPS or FedEx) within 5–7 business days from receipt of order.
Most in-stock furniture delivers via our preferred White Glove service and should arrive to most destinations in the contiguous US within 10–14 business days from receipt of order (please allow 2-3 days for order processing).
Custom furniture will deliver to most destinations in the contiguous US within 12–14 weeks from receipt of order. Deliveries are on business days only. For more information see the delivery times on an individual product’s page.
Note: Items ordered together may not arrive together.
Any questions regarding your shipment may be e-mailed to email@example.com.
Continental US Shipping Rates
|Merchandise Total||5–7 days||2 Day||Next Day Air|
|up to $15||$4.95||$21.95||$33.95|
|$15.01 to $25||$6.00||$23.00||$35.00|
|$25.01 to $45||$8.00||$25.00||$37.00|
|$45.01 to $65||$11.00||$28.00||$40.00|
|$65.01 to $90||$14.00||$31.00||$43.00|
|$90.01 to $125||$17.00||$34.00||$46.00|
|$125.01 to $200||$21.00||$38.00||$50.00|
|$200.01 to $300||$25.00||$42.00||$54.00|
|$300.01 to $400||$30.00||$47.00||$59.00|
|$400.01 to $500||$40.00||$57.00||$69.00|
|$500.01 to $1,000||$50.00||$67.00||$79.00|
|$1000.01 and up||8% of merchandise||10% of merchandise||12% of merchandise|
Alaska, Hawaii, Puerto Rico & US Territories
Please allow 7–9 business days for delivery. A $15 shipping surcharge applies to all orders shipping to Alaska, Hawaii, Puerto Rico, or US territories. We do not ship any items marked as White Glove (this includes all furniture) to Alaska, Hawaii, Puerto Rico, or US territories at this time.
3 Day, 2nd Day & Next Day Rush
3 Day, 2nd Day, and Next Day Rush services are available for orders shipping to the continental US. All 3 Day, 2nd Day, and Next Day rush orders received by 12 noon EST will be shipped the same day (excludes weekends and holidays).
For shipment to APO / FPO addresses, select the International Checkout option. (For more information on international checkout, see below.)
Swatches ship free of charge.
Gift cards can be shipped only to U.S. addresses and are shipped free of charge. Gift cards can be redeemed online or at any Jonathan Adler location or by calling 800.963.0891.
Free standard ground shipping in the continental US. Excludes art, ceiling lamps, floor lamps, planters, mirrors, furniture, Kravet products, and JA Finds (except 20″ diameter Moroccan Poufs). $150 threshold is for merchandise total only, per address. E-gift certificates and gift cards do not count towards qualifying amount.
For most in-stock quick ship furniture, delivery time to most destinations within the contiguous US is 10–14 business days. See each item’s product pages for any exceptions.
For custom upholstery, delivery time to most destinations within the contiguous US is 12–14 weeks.
Unlimited Furniture Delivery Rates* (Continental US)
|Merchandise Total||Flat Rate for Delivery|
|up to $1,000||$79|
|$1,000.01 to $2,799.99||$129|
|$2,800 and up||$199|
*Rates for all furniture deliveries, excluding Moroccan poufs and needlepoint stools. See individual product pages for other exceptions.
Jonathan Adler furniture and some large lighting and other products are delivered via our partnered white glove service providers to ensure the best delivery possible.
- White Glove Delivery: Includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging.
- Entryway Delivery: Includes delivery to the threshold of your residence. The product will be left in the original packaging, and the delivery will not be carried up stairs within your building.
Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally.
Ferry Shipping Surcharge
There is a $150 shipping surcharge for white glove shipments that require ferry service for delivery.
Art Shipping Rates
Art shipping rates are calculated at 10% of art merchandise value before discounts and are reflected at checkout.
JonathanAdler.com has partnered with a third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our shopping cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal, or bank transfer. (We do not accept Jonathan Adler gift cards for international orders at this time.) International Checkout will process your order, including billing, shipping, and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
Please note that all international orders are final sale and cannot be returned, cancelled, or exchanged. We are unable to ship items labeled White Glove overseas (this includes all furniture, lighting, and art).
Which countries do you ship to?
International shipping is currently available WORLDWIDE from Jonathan Adler. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my international order?
To check the status of your order or track your package, please login to your International Checkout account here: https://www.internationalcheckout.com/login.php.
Who should I contact with questions about my international order?
All inquiries regarding your international order should be directed to International Checkout at email@example.com. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.