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Jonathan Adler

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Shipping

Jump To:

• General Shipping & Delivery Information
• Free Shipping On Orders Over $150
• Shipping for Furniture & Other Large Items
• International Shipping

General Shipping & Delivery Information

We ship most purchases to arrive via parcel service (UPS or FedEx) within 5–7 business days from receipt of order. Most in-stock furniture delivers via our preferred White Glove service and will arrive to most destinations in the contiguous US within 10–14 business days from receipt of order. Custom furniture will deliver to most destinations in the contiguous US within 12–14 weeks from receipt of order. Deliveries are on business days only. For more information see the delivery times on an individual product’s page.

Note: Items ordered together may not arrive together.

Any questions regarding your shipment may be e-mailed to customerservice@jonathanadler.com.

Shipping Rates

Shipping is calculated based on a combination of 1) the individual products added to your cart and 2) your shipping address. Shipping costs can be seen at the checkout page.

Alaska and Hawaii

For all Alaska and Hawaii orders, please allow 7–9 business days for delivery. We do not ship any items marked as White Glove (this includes all furniture) to Alaska or Hawaii at this time. Please see shipping charges at final page of checkout.

APO/FPO/PO Boxes

With the exception of gift cards, we are unable to ship merchandise to PO boxes at this time. All non-gift card orders must have a physical shipping address. For shipment to APO / FPO addresses, select the International Checkout option. (For more information on international checkout, see below.)

3 Day, 2nd Day & Next Day Rush

3 Day, 2nd Day, and Next Day Rush services are available for US orders. All 3 Day, 2nd Day, and Next Day rush orders received by 12 noon EST will be shipped the same day.

Swatches

Swatches ship free of charge.

Gift Cards

Gift cards can be shipped only to U.S. addresses and are shipped free of charge. Gift cards can be redeemed online or at any Jonathan Adler location or by calling 800.963.0891.

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Free Shipping On Orders Over $150

Free standard ground shipping in the continental US. Excludes art, ceiling lamps, floor lamps, planters, mirrors, furniture, Tumi products, Kravet products, and JA Finds (except Moroccan Poufs). $150 threshold is for merchandise total only, per address. E-gift certificates and gift cards do not count towards qualifying amount.

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Shipping for Furniture & Other Large Items

For most in-stock quick ship furniture, delivery time to most destinations within the contiguous US is 10–14 business days. See each item’s product pages for any exceptions.

For custom upholstery, delivery time to most destinations within the contiguous US is 12–14 weeks.

Unlimited Furniture Delivery Rates* (Continental US)

Merchandise Total Flat Rate for Delivery
up to $1,000 $79
$1,000.01–$2,799.99 $129
$2,800+ $199

*Rates for all furniture deliveries, excluding Moroccan poufs and needlepoint stools. See individual product pages for other exceptions.

White Glove Delivery

Jonathan Adler furniture and some large lighting and other products are delivered via our partnered white glove service providers to ensure the best delivery possible.

  • Furniture White Glove Delivery: Includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging.
  • Lighting White Glove Delivery: Includes delivery inside your residence to the room of your choice (up to 2 flights of stairs). Lighting will not be unpacked or assembled. The product will be left in its original packaging.
  • Front Door White Glove Delivery: Includes delivery to the threshold of your residence. The product will be left in the original packaging, and the delivery will not be carried up stairs within your building.

Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally.

Ferry Shipping Surcharge

There is a $150 shipping surcharge for white glove shipments that require ferry service for delivery.

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International Shipping

JonathanAdler.com has partnered with a third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our shopping cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal, or bank transfer. (We do not accept Jonathan Adler gift cards for international orders at this time.) International Checkout will process your order, including billing, shipping, and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Please note that all international orders are final sale. We are unable to ship items labeled White Glove (this includes all furniture) overseas.

Which countries do you ship to?

International shipping is currently available WORLDWIDE from Jonathan Adler. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Can I check the status of my international order?

To check the status of your order or track your package, please login to your International Checkout account here: https://www.internationalcheckout.com/login.php.

Who should I contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout at support@internationalcheckout.com. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

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